why is the netflix app not working on Samsung tv

Why is the Netflix app not working on Samsung TV?

If the netflix app not working on Samsung TV, you should try to restart the TV and the app. Sometimes it happens, and it gets fixed just by restarting the app. However, there could be numerous reasons when an app stops working. Netflix is one of the preferable over-the-top platforms, and in most devices, it comes pre-installed. You can stream Netflix on any device, whether a laptop, tablet, PC, TV, or smartphone. If you don’t have the app on your device, you need to install it first. Subsequently, you can log in to your account, and then you can stream the endless shows and movies. In this article, we will look at why the netflix app not working on Samsung tv and what you can do to resolve this issue.

Why is the Netflix app not working on Samsung TV?

Netflix app not working on Samsung TV

Nothing feels more irritating than getting interrupted between watching a movie or show. If this same thing is happening with you and you cannot stream Netflix on your device, we are there to assist you. There could be endless reasons why the Netflix app not working on Samsung TV. Some are very common and may get resolved after you restart the app or your TV. Make sure you have an active Netflix plan before coming to any other conclusion. Several other reasons that may justify the why Netflix app not working on Samsung TV –

  • Check your internet connection, and it may be a network problem that is causing this inconvenience.
  • There is a problem with your Netflix account or app.
  • Your Samsung TV may have developed some problems.
  • Ensure that you have an active Netflix plan.

Sometimes, if you haven’t updated the app, it may start buffering. You should check if there is any update available. Other than that, as you know, Netflix doesn’t provide free services, and you need to subscribe to their plan every month. If you have set the auto-payment feature, make sure there is no trouble causing the Netflix app not working on Samsung TV.

What to do when the Netflix app not working on Samsung TV?

Several tips would help you overcome the problem, i.e., Netflix not working on Samsung TV. Netflix is a full package of entertainment that anyone could ever need. Every OTT platform offers unique content to stand out itself from the crowd. Recently, Netflix dropped its subscription prizes to make them affordable for potential customers. This app comes pre-installed on most devices, and you can stream it by logging in to your account.

Similarly, if you want to enjoy Netflix on Samsung TV, launch the app and log in to your account by entering the credentials. After logging in, you can watch the movies and shows available on this platform whenever you want. Sometimes, you may see a glitch, buffering, or completely blank screen while streaming. It may result from a poor internet connection, app or account issues, and device problems. To fix this problem, you can consider the following ways –

Update the Netflix App

If you are not using the updated version of Netflix, then you may also face such issues. It would be best if you check for the available updates. To update, you need to navigate to your Samsung Smart TV settings and then select support. After that, you need to opt for software updates and click on Update Now. Your TV would be updated, and so is Netflix. Avoid turning off the TV while the updating process is going on, and you need to wait till it gets completed.

Sign Out of Netflix

When you see the app isn’t working, you should Sign out. Subsequently, Sign in to your account and see if the same thing is happening again. Small glitches in the account get resolved when you re-sign into your account. But before you do that, you need to make sure that you have an active internet connection. If the internet connection has a network issue, you will get stuck in between. Keep your login credentials handy and see if the Netflix app starts working on Samsung TV.

Uninstall and then reinstall the app

Another common solution for “Netflix not working on Samsung TV” is first uninstalling and then reinstalling the Netflix app. To uninstall the app, you need to press the home button on the TV remote and then select the settings. Now, scroll down to the Support tab and select the “Device care” option. Shortly after that, your TV will run a quick scan, and when you see options on the screen, you need to select “Manage Storage.” Select the Netflix app and then click on the “Delete” button. Now confirm by clicking on the “OK” button.

Reinstall the Netflix app on your Samsung TV and then launch the app after the installation. You need to enter your valid login credentials, and shortly you will be able to stream Netflix on your Samsung TV. Not only Netflix, but if you have any problem with other apps, you can also try this method to resolve it. Half of the time, it works if there isn’t any major issue.

Unplug the Samsung TV

Another option you have when the Netflix app not working on Samsung TV is Switching off the TV. Unplug the TV, wait for a few minutes, and then turn on your TV. If there is something wrong with your TV, it may not work. But if this is happening for minor reasons, it would be fixed after turning on the TV. The TV may freeze when you launch the app, but it would fix it by restarting the device. Your device’s RAM would be clear after restarting, and then you can go back to the streaming.

Reboot the router

Smart TVs need a proper and active internet connection to stream channels and apps. If your internet connection is unstable, then it may cause problems. So, you should also check if the wi-fi is working actively, and if not, you need to reboot the router. When there is a network problem, and internet speed is comparatively slow, you won’t watch anything on Netflix without buffering. Connect with your Wi-fi service provider and let them know that there is a problem with the internet.

Sign out of Netflix on all devices

Netflix offers a couple of subscription plans for individual and multiple users. If you have subscribed for a multi-user plan, you need to make sure that you don’t exceed the user limit. When Netflix stops working on a particular device, it may be the result of exceeding the user limit. To resolve this issue, you need to sign out of Netflix from all the devices. You can also change the password to avoid such situations in the future. Later, you can log in to your Netflix account on your Samsung TV and see if it is working fine or not.

Why does Netflix stop working on my smart TV?

We have discussed earlier why the netflix app not working on Samsung TV. The same goes for every other app or smart TV. If an app isn’t working or showing a blank screen, you can use the ways we discussed earlier. Try reinstalling the app, unplug the TV, Sign out, and then sign in, close the app and open it after some time. Either of the ways can work out for you, and if not, you can connect with customer support and let them know about the issue. Other than that, if you are using an old version of Netflix, you need to update or reinstall it. If you have no idea how to update an app on Samsung TV, you can follow the steps mentioned further.

How to update the Netflix app on Samsung TV?

The updates help the user to get an enhanced experience, and it is also a way to improve the existing drawbacks of the app. So, if you have been using an old version or updating the app, you need to update it right away. If you have no idea how to update an app, you can follow the instructions mentioned below. Before you begin following the steps, you need to ensure that you have an active internet connection and your login credentials. Here are the steps to update the Netflix app on Samsung TV –

Step 1: Begin turning on the Samsung TV and then press the “smart hub” button from the remote.

Step 2: Now select Features and navigate to the “Netflix App.”

Step 3: Press and hold the enter button until the menu appears on the screen.

Step 4: After that, you need to select the updated app and click on Update.

The selected apps will start updating. Please avoid switching off the TV while it is updating the apps. Later, you can launch the Netflix app and start streaming your favorite shows and movies available on this platform.

Frequently Asked Questions (FAQs)

Q.1) Is there something wrong with Netflix?

If you see the blank screen while streaming Netflix, there might be some issue. In such a situation, you need to restart the app and check the internet connection. If you are still unable to watch anything, you need to make sure that your plan hasn’t expired. You won’t stream Netflix if you don’t have a valid and active subscription plan.

Q.2) Why are apps not working on Samsung TV?

If apps aren’t working on Samsung TV, you should update the TV’s software. Don’t turn off the TV in between the updating, and later you can see if the apps are working or not.

Q.3) Do I need to install the Netflix app on Samsung TV?

The Netflix app is available on various devices, and you don’t have to install it in such a case. Look first if the Netflix app is available on your Samsung TV or not. If it isn’t, you can install it from the Play Store.

Final Thoughts

We have thoroughly discussed the reasons and ways to fix the problem when the Netflix app not working on Samsung tv or any other device. Apparently, this is a very common problem users face while streaming Netflix. However, you can use the ways we have mentioned in this article to tackle the issue. If you have something to add, you can let us know. Besides, we hope you find this article helpful and resolve the problem. Additionally, if you have any questions regarding the same, you can let us know. Please share your valuable views and suggestions in the comment section to help us do better.

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